Privacy Policy
Information I May Collect
The information I collect depends on the nature of our contact.
If you make an enquiry, this may include your:
- Name
- Email address
- Telephone number
- Preferred method of contact
- Information you choose to include in an enquiry or message
How Your Information Is Stored and Protected
I take reasonable and appropriate measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Information may be stored electronically or, where necessary, in paper form. Access is limited to those who genuinely need it and appropriate security measures are used for devices, accounts and records.
No method of electronic communication or storage can be guaranteed to be completely risk-free, but I take reasonable steps to minimise those risks.
If you contact me by email, telephone, text message or WhatsApp, some information will necessarily be processed by the company providing that communication service.
Please avoid sending highly sensitive or detailed therapeutic information through ordinary messaging services unless necessary.
Sharing Your Information
I do not sell your information or provide it to third parties for their own marketing purposes.
I may use trusted organisations or service providers to help operate the practice. These may include providers of:
- Website hosting and website administration
- Email and communications
- Secure electronic storage
- Video conferencing
- Accounting or bookkeeping
- Payment processing
- Professional IT support
- Website analytics
These organisations should only process information necessary to provide their service and are required to handle personal information appropriately.
Information may also be disclosed where required by law, for safeguarding purposes, to obtain professional or legal advice, or where necessary for the establishment, exercise or defence of legal claims.
Website Cookies and Analytics
This website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other cookies, such as analytics cookies, help provide information about how visitors use the website.
Where Google Analytics or another non-essential analytics service is used, it should only be activated after you have been given appropriate information and have provided the required consent.
Information collected through analytics is used to understand general website usage and improve the site rather than to identify counselling clients or create therapeutic profiles.
Your Data Protection Rights
Depending on the circumstances and the lawful basis being relied upon, you may have the right to:
- Ask what personal information I hold about you
- Request a copy of your personal information
- Ask for inaccurate information to be corrected
- Ask for information to be deleted in certain circumstances
- Ask for processing to be restricted
- Object to certain uses of your information
- Request transfer of certain information in a portable format
- Withdraw consent where consent is the basis on which information is being processed
Some rights are subject to legal exemptions and do not apply in every circumstance.
For example, the right to have information deleted does not necessarily require me to delete information that I am required or entitled to retain for legal, professional or legitimate purposes.
To exercise your rights, please contact me using the details at the top of this notice.
I may need to confirm your identity before releasing personal information.
Data Protection Complaints
If you are concerned about the way I have collected, used, stored or shared your personal information, please contact me in the first instance:
Email: info@counsellingchester.co.uk
Telephone: 01244 310177